Frequently Asked Questions

  1. General Information

    1. What services do we provide?
    2. We conduct online auctions for owners seeking to sell more than $20,000 worth of assets at one time. We sell real estate, personal property, and we often settle estates and liquidate businesses.

    3. Where are the auctions conducted?

      With rare exceptions, auctions are conducted online, while merchandise remains at the seller's location. Items are viewed and picked up at the seller's location or at a location specified in the auction listing.

    4. Do you conduct live auctions?

      Tennessee law requires foreclosure auctions and sheriff sales to take place at live auction. We occasionally manage those sales. Also, some real estate auctions we conduct with partners may be live, but those will have specific instructions on the auction for registration and bidding.

    5. Do you accept items on consignment?
    6. We do not sell items on consignment. We only sell items at auction.

    7. Do you have a showroom where I can see what is for sale?
    8. We do not have a showroom, and we do not have regular business hours.

    9. Where are you located? How many locations do you have?
    10. Our office is located at 470 Woodycrest Avenue. It is our only location. All other locations specified in our auctions are our sellers' locations.

    11. What are your office hours?
    12. We do not maintain regular office hours, but are in and out of the office during the day. If you need to stop by for any reason, please call for an appointment so that we can be sure someone will be available to assist you.

  2. Registration and Bidding

    1. How do I register to bid for your auctions?
    2. Registration is on our website, www.mclemoreauction.com. Click on the Register link at the top right. After registering, you will receive an email with a confirmation link. Once you click on that link, you are registered and ready to bid.

    3. I didn't receive the confirmation email.
    4. Please check your spam and junk folders. You can also email or call us and ask us to send it to you again.

      Sometimes, you won't find the email, even if we have sent it, because your network hid it behind a firewall. This happens a lot when your email is a company address, instead of something general like gmail or yahoo. Some cable companies also think we are to be hidden behind a firewall as well. If the email is behind a firewall, you will never see it. You will need to either reregister with a different email, or adjust your firewall settings.

      We can try to manually confirm you if nothing works, but if you are having difficulty receiving the confirmation email, you're going to have trouble receiving invoices, alerts, and important messages from us.

    5. I can't log in. I don't remember my bidder number or password.
    6. You can update your password on our website by entering your email. A link will be sent to you to update your password. You can also contact us via email or phone and we can manually reset your password for you.

    7. Why did my bidder number change?
    8. When our website was upgraded in July 2016, the system changed everyone's bidder number and required a change in password. At that time, we asked that bidders reset their password by entering their email on the login screen. Some people did not receive the email, or have lost it.

      Credit card information was not saved during the upgrade, for security reasons. If you haven't logged in since July 2016, you will need to change your password and once you have logged in, update your credit card information.

    9. How do I sign up for your newsletter? Do I have to register for your site too?
    10. You can sign up for our weekly newsletter by clicking the link on the left of the home page and completing the information. This does not register you for bidding. Your information is used for the newsletter only and is not sold or traded.

    11. I want to sign up for your real estate newsletter (Or estate sale newsletter, or restaurant equipment newsletter)
    12. We only have one newsletter, the weekly one that announces all our auctions. We don't have separate newsletters for different categories at this time.

    13. Why do I need to supply a credit card number? I plan on paying cash.
    14. Your credit card tells us that you are a real person that has access to a verifiable payment method.

    15. How do I know my credit card information is safe?
    16. We have the highest degree of encryption on our site, and data is safeguarded. We do not see your credit card information, aside from the last 4 numbers for identification.

    17. Why did you charge me $50 when I didn't buy anything?
    18. When you place a bid, we place a $50 hold on your payment method for each auction you enter. It is not a charge, and it is not per item, it is per auction. This is to verify that you have a payment method that is funded, and a restocking fee can be collected in the event of default. The hold should come off within 7 to 10 days. We can't control how long a bank will keep the hold. If it is not removed automatically, we can tell the bank to void it once the auction is completed as long as purchased items are paid for.

      Requiring a deposit or hold is becoming standard in our industry, as it protects the integrity of the auction process.

    19. How do I bid?
    20. After registering, click on the auction you are interested in viewing on our home page. You will see the items displayed, along with their current minimum bid. You will also see tabs at the top for the location, dates and times, and terms and conditions. We encourage you to read ALL of this information if you are entering a bid.

      Click on the item you are bidding on. Enter your bid. Be sure to click the acknowledgement of having read the terms and conditions, otherwise the bid will not register.

    21. I bid the minimum and someone always comes in right away and bids more. How is that possible?
    22. Someone else entered a competing maximum bid. The system bid on the other bidder's behalf according to the set schedule of increments. The person with the larger maximum bid is still winning.

    23. What if I have a question about an item or an auction?
    24. The auction manager's name and contact information are listed in the top left corner of the auction listing. You can email us for general questions at info@mclemoreauction.com, or you can contact them directly. If you have questions about viewing or picking up an item, it is best to contact the auction manager directly.

    25. How will I know I have won an auction?
    26. We will email an invoice to your email on record. This happens usually within a few hours of the auction close. You can also log on your account, and click the "Invoices" tab on your account main page. You will see the invoice there.

    27. How do I pay for my purchase? Do you automatically charge my card?
    28. You can pay your invoice on our website using the card you have on file. We do not automatically charge the card for payment. You can also pay at pickup using cash, a different credit/debit card, or a cashier's check or money order. We do not accept personal checks.

    29. Do you ship items?
    30. We do not ship items. Shipping is the buyer's responsibility. If you need to have your purchase shipped, you will need to arrange for the shipment company to pick up your item at a time and place agreed to by the auction manager, and have them pack it and ship it to you. McLemore Auction does not assume responsibility for damage that occurs during shipment, or damage that occurs once the item leaves the auction site.

      If you would like the information for local companies who have been used by our buyers to pick up, pack, and ship items, please contact us and we can provide the information.

    31. Do you deliver items?
    32. No, we do not make deliveries.

    33. What if I cannot make it in time to pick up the item?
    34. Please contact the auction manager listed on your auction listing to let him know there is a problem with you getting there, and ask if he can make an alternative arrangement. If you cannot find the auction manager's contact information, please give us a call or email us with your name and the name of the auction if you have it, so that we can direct your message to the right person.

  3. Selling with us

    1. How do I create an auction with you?
    2. We conduct auctions for sellers who have at least $20,000 worth of items to sell. There are some exceptions for high value items such as motor vehicles, boats, etc.

      Please contact us with a phone number where you can be reached, and we will call you to discuss having an auction manager meet with you.

    3. What will you do for me?
    4. Once you and the auction manager have reached an agreement, the auction manager takes photos, creates the catalog, and uploads it to our website. We promote your auction to our more than 18,000 subscribers through our newsletter and through social media. For some specialized merchandise, we may also send targeted mailings to an area or to similar businesses.

      When the auction is open for all bidding, the auction manager answers questions about the merchandise, and is present for an inspection time when potential bidders can come and view the merchandise. The inspection is usually held at the sellers' premises. The auction manager also is present for the pick up of items by winning bidders, supervises the payment, and resolves any issues with bidders.

    5. Do you auction storage lockers?
    6. We have on occasion auctioned storage lockers that contain high value, specialized items. These are auctioned as one piece, not lot by lot, so they likely will not bring the value that could be realized by a traditional auction. If you have a storage locker full of assorted items from an estate, we likely would not be the best auctioneer for you.

      Generally, bidders want to have a location to examine merchandise and claim it when they are the winning bidder, and storage lockers do not provide that opportunity. We do not have space in our warehouse to move and display items.

    7. How do I auction my Real Estate with you?
    8. Please contact us via email or phone, and we will schedule a time to discuss the sale and inspect the property. Providing the owner's name, the county, and the tax ID is helpful.

    9. Do you conduct appraisals? I have some valuable artwork.
    10. We rarely perform appraisals, however we may be able to help you by placing you in touch with qualified personnel.

    11. Are there any items that you do not auction?
    12. Due to problems with verifying authenticity in sports memorabilia, we no longer conduct auctions of collectible sports items. We do not sell pornography.

    13. Do you auction firearms?
    14. Yes, in accordance with state and federal law.

    15. Can I list items with a reserve price?
    16. All personal property sells regardless of price. We typically sell real estate to the highest bidder, subject to the owner's acceptance of the high bid.

    17. How much do you charge? What is your commission?
    18. The commission is discussed privately between each auction manager and seller. Our compensation varies based on each seller's requirements.

  4. After the Auction Closes

    1. How do I know I won an item?
    2. We will email you an invoice for the items you have won at the end of the auction. The invoice will have instructions for pickup and payment. You can pay on our website using the credit card you have on file, or you can usually pay at pickup with cash, credit, debit, or a certified check.

    3. Where and when do I collect my item?
    4. Please follow the instructions on your invoice. Your invoice will specify the location and time of pickup.

    5. What happens if I do not pay for my item?
    6. We will collect the $50 hold that we placed when you bid to be charged as a restocking fee. There may be other penalties as well.

    7. Do you display auction results? I'd like to see the final price on an item or a piece of property.
    8. We do not display results of past auctions. If you want to know the final sale price of a lot, please ask us and we will be happy to look it up for you.

    9. Can I buy whatever did not sell?
    10. Unsold items are rare. Please contact the auction manager directly if you have questions.

    11. Can you give me the contact information of a seller or a winning bidder?
    12. We do not share contact information of our clients or customers unless required by a court of law.